Reference

How We Handle Your Information

We collect account details, wallet transaction records and device logs when you deposit via bKash, Nagad or Rocket. This policy explains what we keep, how long we store it, who can see it and how you ask for changes or deletion.

Account registration dataPayment wallet recordsDevice and session logsWithdrawal verification historySupport conversation records
9666bet How We Handle Your Information
DATA REQUESTS

How to Reach Us About Your Data

If you want to view the records we hold, update incorrect details or ask us to delete your account data, use any of the three contact paths below. Our team will confirm your identity by asking for the phone number and wallet details you registered with, then process your request within the timeframe local data rules require.

Live chat Open the chat widget in the bottom corner of any page and tell the agent you need help with your privacy data.
Email request Send your data request to our support address with the subject line 'Privacy Data Request' and include your registered phone number and the wallet type you use.
Account settings Log in, open your profile, scroll to the data section and click the button to download a copy of your records or submit a deletion request.
DATA HANDLING

How We Protect and Store Information

We encrypt wallet transaction records and passwords using SSL when they travel between your device and our servers. We store account data in secure databases that require multi-factor access, and we restrict who on our team can view payment details. Below are the four main areas where we handle your information and how we keep it safe.

Collection and purpose

We collect your phone number at registration, your bKash, Nagad or Rocket identifier when you deposit, and device logs each time you open the lobby.

Storage and retention

Transaction records and login logs are stored in encrypted databases for the compliance period local regulations require, typically several years after account closure.

Sharing and disclosure

We share your wallet identifier with bKash, Nagad or Rocket processors only to complete deposits and withdrawals. We do not sell your details to advertisers.

Your rights and choices

You can request a copy of all data we hold, ask us to correct mistakes in your records, or submit an account deletion request that removes your profile and transaction history after the mandatory retention period expires.

Common Privacy Questions

Below are the questions Bangladesh players ask most about how we handle account data, wallet records and login history. Each answer links to the specific part of this policy that explains the process in detail.

We collect your phone number, chosen password, date of birth if you enter it, and the bKash, Nagad or Rocket wallet identifier you use for deposits. We also log your device type, IP address and browser details each time you log in.

We retain transaction logs, deposit timestamps and withdrawal verification records for the compliance period local financial regulations require, usually several years. After that period expires, we delete the records unless a legal hold prevents us from doing so.

We share your wallet identifier with the payment processor handling your deposit or withdrawal so the transaction clears correctly. We do not sell your wallet details to marketing companies or share them with other players.

Yes. Contact our support team or log in to your account settings and submit a data access request. We will send you a file containing your registration details, transaction history, login logs and support conversation records within the timeframe local law specifies.

Submit a deletion request through live chat, email or your account settings. We will verify your identity, close your account and schedule your data for deletion after the mandatory retention period ends. Any balance must be withdrawn before deletion.

We use session cookies to keep you logged in, remember which tables you opened and track which sport markets you browsed. You can delete cookies in your browser settings, but you will need to log in again and your game history will reset each session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.